• Professional Development Leads to Great Member Service
  Competency-based training benefits staff at all levels
  
  It’s well known that retaining loyal credit union members depends on excellent service—and such service originates from a trained and motivated staff. The challenge for any financial institution is to sustain company-wide commitment to provide that service.
  
  
  
• Teach your members to fish and you’ll feed them for a lifetime
  Never has the need for financial education been stronger.
  
  • Every year payday lenders strip $4.2 billion in excessive fees from Americans who think they are getting a two-week loan and end up trapped in debt.
  • The typical payday borrower pays back a staggering $793 for a $325 loan.
  • Together the unbanked and underbanked community make up a whopping 84 million consumers in the United States. That’s almost the size of the entire credit union movement’s membership.
  
  

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